Need help?
Check the most common questions below, categorized by theme.
FREQUENTLY ASKED QUESTIONS
ACCOUNT
I can't log into the game
⚠ Guest Account Notice
If you’re using a Guest Account, please be aware that your account is permanently linked to the device it was created on.
Due to technical restrictions, your Guest Account cannot be recovered if:
You switch devices
You reset or update your device software, which might lead to being identified as a new device
You clear the app data or cache
When creating a Guest Account, players were explicitly advised to use a permanent login method (Google, Apple, or Email) to avoid data loss.
We do not have access to your device identifiers and are unable to restore Guest Accounts in such cases.
📩 Email & Password Login
If you signed up using an Email Address and Password, you can reset your password using the “Forgot Password” option on the login screen.
⚠️ Caution: Repeated abuse of the password reset function may result in temporary or permanent account suspension due to suspicious activity.
Please note:
It is not possible to change the email address linked to your account.
Transferring or trading accounts is strictly prohibited and violates our Terms of Service.
☁️ Google / Apple Sign-In Issues
If you’re experiencing issues logging in via Google or Apple, try the following steps:
Uninstall the app completely
Reinstall the app from the store
Ensure your Google/iCloud account is correctly linked
In rare cases, you may need to reset saved game data via Google Play Games or iCloud
⚠️ Important: Only attempt to reset your saved data if reinstalling the game didn’t fix the issue.
📡 Server Issues or Ongoing Maintenance
If you’re unable to connect but your account is not banned, there may be temporary issues on our end.
Please check our Twitter/X channel for real-time updates on:
Server maintenance
Network outages
Ongoing known issues
We appreciate your patience and understanding.
My account is banned
If you see a message stating that your account has been banned, please understand:
All permanent bans are the result of thorough investigations
Bans are only applied in cases of serious violations of our in-game rules or Terms of Service
By playing Echo of Elements, you have agreed to these rules during account creation
For this reason, banned accounts will not be reinstated.
Can a deleted account be recovered?
If you have deleted your account, please understand:
Account deletion is permanent and irreversible. Once confirmed in-game, all data is permanently erased from our systems in compliance with data protection laws.
Deleted accounts cannot be recovered under any circumstances, even if you contact support. This includes all progress, characters, and linked data.
In-App Purchases are not refunded after deletion. If you sign in again with the same credentials, you will only be able to create a new account.
The deletion process is clearly announced in-game, and users must explicitly confirm before proceeding. By choosing this option, you confirm that you want all data erased.
For this reason, deleted accounts will not be restored, and support cannot override this process.
GAMEPLAY
How can I make my team stronger?
There are several ways to increase your team’s strength in Echo of Elements. Here are the most important systems to focus on:
🧠 Leveling up your Heroes and Souls
Complete campaign missions to earn XP.
Train your Heroes in the Dojo and your Souls in the Temple over time.
Use Wisdom Scrolls to grant instant XP — they are rewarded through progression or can be purchased in limited daily quantities from a specific merchant.
✨ Upgrading Abilities
Ability materials are earned by progressing through the campaign, completing specific quests, or sometimes found in reward chests.
⚒️ Crafting and upgrading Equipment
Visit the Mystic Cave to collect ores.
Use these materials at the Blacksmith in the hub to craft new Equipment.
Upgrade Equipment with Chromatic Crystals, which are obtained by:
reaching checkpoints in the Tower of Destiny
completing certain quests
opening reward chests
salvaging unused Equipment
🧬 Fusion
Fuse 3 identical Heroes or 3 identical Souls to increase their Rank.
A higher Rank significantly boosts the unit’s stats and potential.
🧩 Team Composition & Talents
Experiment with different Hero + Soul combinations to find strong synergies.
Specialize your Heroes even further by allocating Talent Points, which unlock powerful bonuses tailored to each combat role.
💡 Tip: There’s no single “best team” — try out different strategies and discover what works best for your playstyle!
How does the Tower of Destiny work?
The Tower of Destiny is a progressive PvE challenge where your team must survive 10 consecutive waves of enemies to reach a checkpoint.
🛡 After each checkpoint, all team members are fully healed and revived.
🔁 If your team is defeated, you can revive them using a Phoenix Feather.
💎 Enemies get stronger, and rewards improve as you climb higher.
🚪 If you exit the tower, you’ll restart from the last reached checkpoint when entering next time.
🧪 The Tower is the primary source of Chromatic Crystals, which are essential for upgrading equipment.
Fight smart. Plan ahead. And climb as high as you can to unlock valuable upgrade materials!
What is the Dojo and how does it work?
The Dojo lets you assign Heroes to timed training sessions. Once completed, they’ll earn experience points (XP) — no fighting required.
⏱️ Shorter sessions grant more XP per minute.
🚫 While training, Heroes cannot be used for Fusion or Fragment Shatter.
✅ Ideal for leveling up Heroes passively between battles.
Train smart — maximize XP gain by choosing the best training sessions.
What is the Temple and how does it work?
The Temple works just like the Dojo, but for your Souls.
🧘♀️ Assign Souls to training and earn XP over time.
⏱️ Shorter durations yield better XP/minute efficiency.
🚫 Souls in training can’t be used for Fusion or Shatter until their session ends.
Keep your Souls growing — even when you’re not in combat!
How does the Ranking System work?
The Ranked system is based on seasonal leaderboards.
Each player is placed into a league-specific leaderboard with other players in the same league. At the end of the season:
🥇 Top 3 players move up to a higher league
🔻 Bottom 3 players drop down to a lower league
🎁 Seasonal rewards are distributed based on your final league and ranking position. Higher leagues grant better rewards.
How to earn Arena Points:
✅ Win a Ranked match = +3 Arena Points
❌ If the turn limit is reached before either team is defeated, the match counts as a loss to promote offensive strategies.
- 🛰 A connection-loss also results in a loss. Make sure that you have a stable connection before starting a Ranked Match!
Keep climbing, and show the world what your team is made of!
Why can’t I disable Auto-Battle in Ranked Matches?
To ensure a fair and competitive experience for all players, Auto-Battle is always enabled in Ranked PvP.
This design choice serves multiple purposes:
Prevents AFK behavior: Players going idle or intentionally trolling would otherwise ruin the match experience.
Creates consistent conditions: Every player enters the arena under the same rules — no advantages based on input speed or device responsiveness.
Promotes strategic preparation: Victory depends not on micro-management during battle, but on smart team-building, skill upgrades, and tactical synergy before the match begins.
We believe Ranked PvP should reflect the strength and strategy of your team and matches shouldn’t that very long.
That’s why manual control is disabled in these matches, keeping the focus on pre-battle decisions and strategic preparation.
💡 Want to experiment without Auto-Battle?
You can challenge other players‘ teams in Training Mode, where manual control is available to test new combinations and strategies..
🛠 Future Plans
We’re exploring the possibility of adding a live matchmaking mode with manual fighting.
Join us on Discord and follow us on Twitter/X to stay updated on new features and announcements!
Why can’t I play Ranked Matches at the end of a season?
At the end of each Ranked Season, there’s a brief matchmaking break to finalize season results and ensure fair league distribution.
During this ranking freeze period:
🏁 Matches started before the season ends but finished after are not counted toward the final rankings.
🧮 The system uses this time to calculate final placements, assign league tiers, and distribute rewards based on the player ranks.
⚖ This ensures that all players are treated equally — no one can gain an unfair advantage by squeezing in last-minute wins after the official cutoff.
Once the new season begins, Ranked Matches will become available again, and all players will start fresh in their newly assigned leagues.
⚠ Please note:
Arena Tickets are reset to 7 at the start of each season — regardless of how many you had before the season ended.
This ensures a fair and balanced start for everyone across the new league leaderboards.
TECHNICAL
Delayed Push Notifications on Android
This issue is caused by battery-saving features on Android devices.
To extend battery life, some phones limit or delay notifications for apps running in the background — especially when the screen is off or the app hasn’t been used for a while. This can result in delayed push notifications from Echo of Elements.
To fix this, please check the following settings on your device:
-
Battery Optimization: Go to your phone’s settings → Battery → Battery Optimization. Find Echo of Elements and set it to „Not optimized“ or „Unrestricted“.
-
Background Activity: Make sure Echo of Elements is allowed to run in the background.
-
Data Usage: Ensure that background data is enabled for the app.
-
Auto Start / App Launch (for some brands): On certain devices (e.g., Xiaomi, Huawei, OnePlus), you may need to manually allow Echo of Elements to auto start or stay active in memory.
These settings vary depending on your phone model. If you’re having trouble finding them, check under App Settings → Echo of Elements in your device settings and explore battery or power management options.
My game is lagging
Echo of Elements is a high-quality 3D Mobile Game with visually rich effects and animations.
It has been optimized for modern smartphones but is not designed for low-end or outdated devices.
⚙️ Optimize Your Settings
To improve performance on your device:
Lower the shadow quality in the in-game settings
Set the frame rate to 30 FPS (instead of 60 FPS)
Close background apps before launching the game
- Disable the setting for showing other players in the hub
🌡️ Device Temperature
Performance may drop if your device becomes too hot. To prevent overheating:
Avoid playing in direct sunlight or hot environments
Don’t play while charging, especially if the battery is already warm
Allow your phone to cool down before continuing
If you’re still experiencing issues after adjusting your settings, feel free to contact us with details about your device model, OS version, and current settings.
We’re constantly working on performance improvements for future updates.
PAYMENT
I made a payment, but didn’t receive my items
All in-game purchases in Echo of Elements are securely verified via Google Play or Apple App Store. However, in rare cases, a delay can occur due to server-side validation or connection issues.
🔄 Step 1: Check if the transaction was successful
Please confirm that your payment was completed successfully:
Open the Google Play Store or Apple App Store
Go to your purchase history and find the transaction
Ensure the payment is marked as completed / processed
If the payment is missing or failed, please contact Google Support or Apple Support directly.
We cannot process payments that were never completed.
🔄 Step 2: Restart the game
If the purchase was successful but the items are missing:
Fully close and restart Echo of Elements
Log in again using the same account you used during the purchase
In most cases, your missing items will be granted automatically after login
📩 Still not working?
If the issue persists after restarting the app, and you’ve confirmed the purchase is listed as “completed” in your store account:
Submit a support ticket below.
We’ll get back to you as soon as possible via the email address you provide in the support form.
To speed up the process, please include the following information in your request:
Your payment provider (Google Play or Apple)
The order number / receipt ID
This helps us verify your purchase more quickly and ensures a faster resolution.
My child made an unauthorized purchase
We take such cases very seriously.
Our Terms of Service clearly state that minors are not permitted to play the game or make purchases without explicit parental consent. If an unauthorized transaction was made by a minor, please take the following steps:
1. Contact the Payment Provider
For security and verification purposes, refund requests must first be submitted directly to the platform where the purchase was made:
2. Contact Us (if necessary)
If your refund request was denied or you need further support, please use the support form below and include the following information:
- The payment provider (Google Play or Apple)
- The order number (receipt ID)
- A brief explanation of the situation
- Screenshot of the platform’s refund response (if available)
Once we receive your request, we will investigate the case and – where applicable – coordinate with the platform provider. Please note that the associated account may be permanently suspended to ensure compliance with our policies.
⚠ Please note:
Unauthorized purchases must be reported within 30 days of the transaction. After this period, we are unable to offer a refund. Parents and guardians are responsible for monitoring account activity and securing access to their devices and payment methods.
We appreciate your understanding and cooperation.
Why are there paid features in Echo of Elements?
Most of the game’s content (including all Heroes and Souls) are fully unlockable through gameplay — without spending any money.
We’ve also made a conscious decision to avoid in-game advertisements, so you can enjoy an immersive experience without interruptions.
Our mission is to give you the best possible version of Echo of Elements.
That means ongoing development, fresh content, stable servers, and responsive support — all of which require continuous efforts behind the scenes by our team.
Thanks to the incredible players who choose to support Echo of Elements, we’re able to keep the game free, improve it over time, and expand it for everyone’s enjoyment.
If you have suggestions on how we can improve the game, we’d love to hear from you. Please use the support form below or join our Discord server to share your feedback — we genuinely appreciate it.
Still need help?
If you couldn’t find the answer you were looking for in the FAQs, feel free to contact us using the form below.
Please keep in mind: Our support team focuses on essential issues and may take a few days to respond.